Before we moved here our perception of the area was worse than it is now.

I addressed it...As I pointed out, I didn't live 80 years ago, so I have no idea what the social stigma of welfare was.Let me also point out that you didn't live 80 years ago either, so you are either relying on the memories of people who are very old, the perceptions of media and culture, or the romanticized beliefs you've gained through some experience or medium.

Often times, perception carries more weight than the truth, therefore my desire to correct it.

Being nice to a litigious tenant might not save you from a lawsuit, but sometimes the idea of a lawsuit results from the perception that the other party does not care. 

While their perception may or may not be reality, their perception is ultimately what matters because that is who you are marketing your property to.

The concern I would have is that this would be the tip of the iceberg with a continuous litany of issues arising that need attention based on their perception.

The perception and reality of crime in Chicago have existed for a long time. 

The declaration of war on this perception has been declared "you will own NOTHING, and be HAPPY".

@Tim Wieneke I said should not would; and in this case perception is reality, if investors think a property manager is good enough (which they clearly do) why would they pay a 50%+ premium for anything more?

Its nice to see the perception changing.