I used several lease templates that I found as a starting point, then created custom leases for my properties from those, and had my lawyer review them.

Nothing beats a custom optimized CRM to fit your needs and how you do business.I honestly feel like everyone selling CRM try really hard to make people believe they need an "out-of-the-box" system, but this truly HAS to be customized to how you manage your leads.For Lead generation we leverage GrumpyHare. 

There are a lot of opportunities to keep it full while negating the full time management/customer service aspect.

Customer reviews are always helpful, but this is another tool in your belt for vetting companies.

I live in the Rabbu site - I like the customization aspect, with most sites it provides enough information to make accurate assessments, you can also pretty clearly see the difference between a well run STR and a MEH run STR.

Except their customer service is only through email.

If it is your first, you don't need software just yet-- already there will be such a learning curve from how to manage your place and talking to customers.

Once you have this information you can formulate a plan. 

When you're responsible for customizing the layout you can get more creative and find extra space a builder missed out on because they wanted to include some type of flex space or amenity room or it just didn't fit their box.

Hostaway's lack of transparency in their pricing makes them pretty hard to recommend to anyone since these types of "custom" pricing schemes are often used as a means of upcharging new customers.