@Ian Kee I feel like a kid on Christmas!

We have sent them little Christmas gifts each year, gift cards for a date.

They will only remember your face and your love (well and the refrigerator box one year that was more fun than any of the Christmas presents). 

@Todd Markey Before we purchased our first multifamily, a property manager said to me "If you're not willing to kick out a pregnant woman on Christmas Eve, you should not manage your own apartments."

There was a tenant eviction before Christmas time in one of my properties. 

Example:John hears his dad mention he received a $15,000 bonus for Christmas and he's not sure what to do with the money.

I am Carol, I'm curious to hear from investors with 10+ years experience, what is your strategy for 2018? 

Pretty soon Thanksgiving and Christmas dinners don't end up the same because either you or grandma got screwed.

I'm going to be dropping the hammer on some guests who stayed over Christmas, were SUPER PICKY about everything and had me scrambling on Christmas Day to find pots and pans that didn't have superficial scratches on them... and then left the place a total mess, didn't follow any of my check-out instructions, my housekeepers picked up an entire garbage bag worth of trash - and it was just two people!  

Wix.com for a website if you want to take direct bookings and save on fees, keep your cleaners happy (pay them well and tip at Christmas, etc), join the Smoky Mountain Owners Facebook group which is chock full of helpful people.Oh, and if your HVAC unit is more than 6-7 years old just replace it.