Customer service has also been very good in my experience although hold times average around 5-10 minutes depending upon the time of day you call.  

Cleaning fees and other line items are revenue; its just a way of parsing out revenue to try to reel in customers. 

I also don't think they are customers. 

An activity is a rental activity if tangible property (real or personal) is used by customers or held for use by customers, and the gross income (or expected gross income) from the activity represents amounts paid (or to be paid) mainly for the use of the property.

Whenever I go into the hood I always put Section 8 tenants in the property.

Contractors live in fear of this because it sticks on their record forever when a new potential customer looks them up. 

Are they handling most of the interior design and finish selection, i.e. picking out the white oak flooring and designing the custom built-ins in the study?

The condo includes high-quality granite countertops, custom cabinetry and wood floors.

You just have to use custom documents. 

All to create a fantastic learning experience, and give professional customer service.