You can often get better rates with a national lender, but the customer service is non-existent, communication probably sucks, they may ask for the same documents multiple times, etc.

Communicate expectations upfront—because once they start double-parking or treating the place like a frat house, it’s game over.Cameras, Cameras EverywhereYou’d think adults wouldn’t steal each other’s food, right?

It took more time and back and forth communication than was needed, and compared poorly with other refinancings we have gone through.

kept using people who don't do real estate to do my taxes, and also they had horrible communication skills, I don't trust people who only see u as money.

What’s your communication style and preferred level of involvement with this deal?

The managers are non-communicative.

From there, I would like to consider a 1031 exchange in the future to acquire more units.My current property management company suggested that they could handle a mid sized apartment building but I would absolutely not consider them for it as I believe they have overextended themselves and communication is lacking.

Communication is key and transparency is something call centers do not offer.If you ever have any questions or want to network feel free to reach out or send me an email. 

My business has access to AppFolio, but it doesn't seem to communicate with the STR side of things. 

The owner had her own listing set up on VRBO and has given me the username/PW to be logged in and responding to inquiries and managing guest communications.