And, then, to give themselves an excuse for their mistake, they said: "But nobody saw this one coming".

no excused for failure. 

On BBB (Better Business Bureau) an agent states he never got his commission.It is always some form of excuse with these people. 

I feel like they have a handbook of what to say to customers to get their money and then how to come up with excuses for why nothing ever happens.

SunCoast has a corporate culture of lip service and excuses.

That’s my favorite one—you can’t do it because of the market.You just showed people that you can, despite all the excuses.

You're just making excuses.

Many applicants just want to tell us their excuses over the phone, but if they won’t take the time to put it in writing, we find they rarely end up being good tenants.UnderwritingTraditionally, landlords have only looked at the income of applicants and approved those having income equal to three times the property rent.

They are definitely that type - their excuses are always poorly-reasoned, convenient, and kind of dismissive to be honest.

I would add that when Ive come across this situation (my tenant's excuse was "I have a cat i dont want it to get out") I've had a very frank conversation with them.