You can often get better rates with a national lender, but the customer service is non-existent, communication probably sucks, they may ask for the same documents multiple times, etc.

It took more time and back and forth communication than was needed, and compared poorly with other refinancings we have gone through.

The R2R team was great with communication, providing guidance and insights, and getting me in touch with the proper resources.

Quote from @Samuel Kim: Quote from @Tim Delaney: Does she handle all the tenant communication?

The managers are non-communicative.

What’s your communication style and preferred level of involvement with this deal?

kept using people who don't do real estate to do my taxes, and also they had horrible communication skills, I don't trust people who only see u as money.

From there, I would like to consider a 1031 exchange in the future to acquire more units.My current property management company suggested that they could handle a mid sized apartment building but I would absolutely not consider them for it as I believe they have overextended themselves and communication is lacking.

Communication is key and transparency is something call centers do not offer.If you ever have any questions or want to network feel free to reach out or send me an email. 

I just set up my vrbo account and still some finer details about planning the communication, cleaning service, maintenance persons, etc…