Customer service from a support perspective matters of course, but no hang up or delays on investing would take place.

Could be the tenant is not using the service, doing something to attract roaches or the exterminator isn't doing their job.

Owners mistakenly ASSUME all PMCs offer the exact SAME SERVICES and PERFORM those services EXACTLY THE SAME WAY, so price is the only differentiator – so, they often select the first PMC they call or that calls them back!

There are some great suggestions here on down payment, interest rate, servicing, and underwriting the borrower.  

SunCoast has a corporate culture of lip service and excuses.

Look into a DSCR, Debt Service Coverage Ratio, loan where the rental income can be used to qualify the cash out refinance instead of your personal income.To Your Success! 

Line Item Fee Collected Rents 10% of All Collected Rents New Tenant Search & Onboarding $500 Business Hour Service Calls $80/hour + Materials Cost + Tax After Hour Service Calls $110/hour + Materials Cost + Tax HVAC Cleaning & InspectionGutter CleaningSpring/Fall Exterior CleanupSeasonal Mowing & Weed TrimmingSeasonal Snow PlowingGeneral Contractor Vendor Cost + 10% Oversight Fee

Also doing all new plumbing and electric service/panel upgrade to 200amps.

I've seen a few different services like it. 

It will ultimately depend on price point and what level of service you want to provide.