We explain the rules and emphasize cleanliness. 

I drove to the house, explained the situation to the tenants, and emphasized that we needed to locate the leak.When the utility worker arrived, he wasn’t in the best mood.

Can you explain further.If I ever buy a HUD home again, with utilities off I would not attempt to use conventional financing.  

Explain the situation and offer to pay 1/2 of the expense.

Thanks for explaining.

Explain to him what is happening and your options in whatever you are dealing with.

Make sure it explicitly explains the process for termination if you are unhappy with their services, but especially if they violate the terms of your agreement.3.

They explained that Fannie Mae (according to an exchange with their Servicing Portfolio Manager at Fannie Mae for a similar but not an exact loan) does not allow PMI removal for improvements already included in the original loan’s scope until after a two-year seasoning period

I can send you a brief webbinar explaining a little better if you'd like 

I explained to the tenant I personally didn't care how he lived but had to do this to ensure I would continue to get payments.