The (mis)communication in this niche is the hardest thing to overcome IMO.

I'm a nice guy and I'd love to help her, but now I feel like I'm down to documented, official communications only.

Majority of mold complaints are tenants panicking and/or trying to get free rent out of their landlord.If they do get an attorney involved, their attorney will send you a written notice, which will lay out the issues and often tell you to give the letter to your insurance company.Don't bother with this, but you can discuss with your agent.When you or your PMC (or both) receive a legal notice of a case started, that's when you want to get your insurance company involved.Recommend you keep a record of all your communications with your PMC about this issue.

I ended the offer to rent to the tenant on December 1st and didn't receive any communication from LMHA until December 15th when they tried to schedule the inspection...that's 45 days to process a voucher.We had another home pass inspection on November 5th and we hadn't "stopped and waited" for LMHA because it had never been a major issue before so we let the tenant move in...LMHA announced on November 15th that the tenant voucher needed to be re-evaluated by LMHA and that the rent rate needed to be adjusted (The story was the "Administrator A" reviewed and approved it but since they had resigned, now we had to wait for "Administrator B" to do it.

And you can't be of service if you don't communicate well, so one will communicate well. 

Seeing as how I'm not sure if you are communicating this properly, but one could be crossing ethical / legal boundaries --- maybe.Personally, the rental activity for that sort of property and tenant would not be worth the time.Thanks for letting us know. 

A channel manager like Hospitable syncs bookings across all platforms, avoiding embarrassing overlaps and keeping all communications centralized.Automated Cleaning Schedules: After each guest checks out, cleaning schedules can be synced automatically with the cleaning crew—eliminating missed cleanings or the need for last-minute arrangements.Automating these aspects of STR management isn’t just about making life easier—it’s about maximizing profits, improving guest satisfaction, and bringing back valuable personal time.Have you tried automating your STR?

Assets identified in this study include:Appliances: Dishwashers, refrigerators, and ice machinesInterior Finishes: ceiling fans, flooring and decorative wall treatmentsFurniture and Fixtures: shelving, counters, mirrors and cabinetsSpecialized Equipment: diagnostic machines and hydraulic liftsSecurity and Communication Systems: key card readers, telephone connections and security cameras30% of the total depreciable basis was classified as 15-year class life.

Communication What’s your process for keeping out-of-state clients informed?

Real Estate CRM software stores organized data about leads and customers, such as personal information, communication, and purchase history.