I've had success simply informing the tenant that I plan to involve a collections agency as a next step if they don't pay what they owe.

Is this agency legit?

Lacks detail though. 

First, don't use REI Reply, it's just a white-labelled/private-agency version of GoHighLevel (the actual provider of the CRM) that they just mark up and charge you extra for everything you do (every text, email, etc is 2-10x more expensive than just linking twilio/mailgun to your GHL account, etc).With that out of the way, you can get to making workflows.

I do have a super tenant in place, but the PM company that started out great is now lacking...big time, and it's time to make a change. 

@Evan Polaski It took me at least a year of sourcing sponsors, finding investment group resources, analyzing opportunities, and understanding proper diligence; so, following a sponsor for a long time happens in the ordinary course of getting familiar with an investment strategy (particularly one that lacks control). 

**Inconsistent Support:** A major downside is the lack of consistent support from marketers.

The agency, of course, is trying to maximize its resources, so would love to have you charge less rent.If your focus was primarily on gaining excess rent, keep in mind that there is a reason many landlords will not take vouchers. 

Looking for a STR agency/Agent or Property Manager to look for properties to rent in the greater Charleston area, specifically, Summerville, Beaufort or Mt.

But understand that I was a new investor and trusted them in taking care on a lot of these things because I knew my due diligence might be faulty because of my lack of experience.so I completely disagree to your points here on siding with them  I don’t agree with you, I could have just gone on redfin and bought a turnkey or asked an agent in Akron area to help me get one.