We have a lot of customers at the moment who are strongly considering lifting their homes.

They offer interest-only loans, don't charge for appraisals unless the deal actually closes, and have great customer service (they actually close on time unlike some of the lenders my clients have chosen against my advice over the years who ask for my time for underwriting the day before closing).

The reason is there is usually a resturant or other retail shop there and now you have customers you would never have that WILL spend money while they wait 20 to 30 minutes to charge.

And the only "client" reviews I've seen mention that their customer service is non responsive and difficult to get a hold of once you're purchased their services.

Please feel free to drop your thoughts, tips, or connect if you have relevant experiences.

Luckily my customers were pretty loyal to me but you get the point. 

Crypto is reaching a feverish level and they need new customers to feed the frenzy.

No one talks about it because they talk about the process, the asset, and the numbers (all relevant), but all you do is focus on the spreadsheet and the photos; you will miss the issue.

I know people that are really good at their trade (plumbing, cleaning, electrician, etc) but they don't have financial discipline, they don't know how to market, they suck at customer service, they don't use tools to their advantage, etc.Cody Sanchez (lady in the video) buys different types of businesses and makes them profitable by applying basic business disciplines.

I, like you run my firs duplex with the same culture of focusing on customer service.