The tenant is an older veteran who is mild mannered and appears to have a lot of health complications.

While some property owners choose to self-manage their rentals, there are compelling reasons to consider hiring a professional property management company:- Expertise and Experience: Property management companies have the knowledge and experience to effectively screen tenants, assess rental market trends, and handle maintenance and repair issues promptly.- Time Savings: Managing rental properties can be time-consuming, especially when handling tenant inquiries, maintenance requests, and lease renewals.

You've probably heard of big Landlords losing property, but only because they were flagrantly violating Fair Housing, running a slum, or otherwise violating the law in an egregious manner.

You don't have to complicate things by going to SA, unless there is just some crazy compelling reason, like you plan to move there soon.   

Quote from @Ben Zimmerman:You would need to read the entire contract however, since there may be grounds to void the contract in its entirety if the PM company isn't doing that which they are required to, such as keep accurate records.Ben you make some very compelling points.

Based on our understanding the SHA can cover that cost, and it'd be a benefit to the tenant since they've had issues covering utility costs in a timely manner in the past.Our questions:- Can anyone else that works with the SHA confirm they let roperty owners include a flat rate utility charge as being covered?

Ultimately I don't think there is a way...most small rentals operate in a manner where they pass through to your personal return.

I also help as much as I can afterwards (through email) which is why someone felt compelled to contact me because she wanted to leave a testimonial six years after purchasing the Guide.Anyway, yes not real estate related, thanks again for getting back to me, and good luck with whatever you do.Thank you,Mark

For my home I am willing to wait, but in the end I need service in a timely manner. 

Even then, there not doing too well. eXp thus far is the leader in sorting the most efficient manner of doing it all, at lowest cost.