They will say "They outsource that", well, a manager at a restaurant doesn't wait tables, but they know how it is done right?

Unfortunately with an apartment you can't shrink the workload short of selling the building.Bringing on people doesn't have to mean hiring employees with all the associated overhead that entails because you can outsource certain tasks.

If you have it , i would outsource it to a vendor.

Now after adding the cost I'd be much better off outsourcing my mailings.  

So we created a management company systemized it created amazing policy and outsourced the day to day operations so that we could get the cashflow and have it be semi passive and not be constantly on call.

These wont be a profit center by any means (break-even at best) but you'll at least minimize your utility costs and also outsource laundry maintenance to a dedicated vendor.

I Usually use evenings and weekends to address all other issues.Eventually I plan to outsource PM after we have 30+ units.

I have never outsourced it.  

Ted akers wrote a blog yesterday about outsourcing these types of leads.

Dell Schlabach l am primarily a buy-and-hold investor on owner financed properties, but have completed a few rehabs and have done several wholesale deals as well.That might be surprising that I'm advocating so strongly for Robyn's courses when she is the "Queen of Rehab" and her class is primarily geared towards that side of the business and I am primarily buy-and-hold investor, but I'll explain that below...When she teaches, she often has Larry Harbolt with her (If you haven't seen Larry's owner finance stuff, it is a first class course as well) and his techniques are more applicable to the nuts and bolts of owner financed deals, but the value that I took from Robyn in my business was from the organizational side of the RE investing business, specifically the accounting side as she has an accounting background having worked for IBM for 10+ years and the point of automating, outsourcing, and hiring folks to do that parts of the business that are not directly income-generating such as property management, filing, some lead generation, etc.