If you had to pick one relationship-building tactic that you believe would really set the tone for your brand’s culture, what would it be? 

But after an exchange - sign the purchase documents with one pen and pick up another pen to sign the refi docs :)Another strategy you could consider is reinvesting into multiple properties, where you purchase the first property cash (ensures some security and concentrates the equity) and the second property with a mortgage.

It SEEMS ( I of course don’t KNOW) that the subject of the threat was called out, didn’t want to admit the truth, and when the subject was pursued decided to pick up his marbles and go home in the way of 5 year olds.  

While this isn't a hard and fast rule, more often then not, these are the guys that can't manage their schedules well, and will be gung-ho on your job for a couple weeks, then be flaking out as they picked up too much work and are trying to keep too many homeowners happy.And lastly, the more detail you have the better the bid will be with few change orders.  

Quote from @Stuart Bartle: My advice is to pick one location.

Unless you need them installed for mortgage appraisal, recommend:1) A price reduction or 2) Small price reduction for installation labor and have someone pick up & store the mechanicals the seller provides.Otherwise, they will just get stolen again!

Inventory is scarce, rights are high.You should definitely pick a market you know and can go to. 

She had a client who picked up a leasehold interest in a shopping complex on land owned by the city.

I used to live there so I didn't just pick a random market.

I ma here to learn and I will not pick and choose how those lessons are presented to me!