XXVI.Clerical Error Waiver:In the event the Buyer at any time discovers that any of the documents executed in connection with this transaction contain an error caused by clerical mistake, calculation error, computer malfunction, printing error or similar error, all parties agree, upon notice from the Buyer, to re-execute any documents that are necessary to correct such error(s).

Responding to a tenant's notification of a malfunctioning (HVAC) system within 24 hours is reasonable.

2) If my manager does not get involved I feel that I still have to find out what is going on myself by sending the renters a letter to ask them what is going on in the condo, like are they just setting the thermostat too low all day every day or is there something malfunctioning in there. 

Here is what my standard lease that I picked up from the internet and use with my rentals:(2) Repairs that Tenant will Pay Entirely: Tenant will pay Landlord or any contractor Landlorddirects Tenant to pay the entire cost to repair:(a) a condition caused by Tenant, an occupant, a member of Tenant’s family, or a guest orinvitee of Tenant (a failure to timely report an item in need of repair or the failure toproperly maintain an item may cause damage for which Tenant may be responsible);......Appears it includes failure to timely report as a cause to make tenant pay.I also have a Maintenance Addendum that I got online that includes: Immediately notify Agent of any evidence of a water leak or excessive moisture or standing waterImmediately notify Agent of the presence of mold, mildew, or similar growth in the Premises after you have attempted to remove it using common household cleaning solutions or anti-microbial productsImmediately notify Agent of any malfunction of any part of the heating, ventilation, air conditioning, plumbing, or laundry systemsImmediately notify Agent of any inoperable doors or windowsOn looking at it now, it does not state what the remediation would be if the tenant does not adhere to this. 

If you provide the mower, you can set yourself up to be responsible for maintenance and liability if it malfunctions.

Ask the repairman to confirm if it was deterioration or malfunction versus actually damaged.  

If it malfunctions you will repair asap and nothing more.

We have experienced this over and over where the owners are spending money on deductibles and then we have to send out our maintenance people to fix the problem.Our next problem came in the form of a malfunctioning air conditioner.

If a fire is caused by an electrical malfunction or a propane tank or a forest fire, does the house burn differently? 

Is this a malfunction or the permanent way of how shares will be shown from now on?