Nyala,Great way to phrase that question.  

I haven't done one, but I'd search the forums for that phrase, and also look at Brandon Turner's book.

@Nick Gann @Samuel Pentowski If there is one thing I've learned is that, during crises, the media/government are quick to make up phrases to describe things that aren't really there.Whether it's "weapons of mass destruction" or "flatten the curve" or "v-shaped recovery", usually, when it's all said and done, none of the seemingly expert phrases ever really depict an accurate portrayal of what's happening or will happen.

Now tenant states that she is sure there is mold between the ceiling from the water leak and that's why she is sick all of the time, accuses us of neglect and many other choice phrases.  

You can phrase it as you understand the police were called because of a dispute and let them know they need to keep it quiet or move.

Just include it as part of the "deal".I've used the "cash for keys" strategy once and phrased it that way. 

Maybe it's the way you are phrasing it, try changing that around.

I would never phrase it as a "rebate" from the sellers agent, I would want it "credited" back to me, and the way to do that is by having the seller modify the commission and lower sale price by the same amount that's being credited. 

In this case, law enforcement.But if I'm open to negotiation (I'm usually not) anyway, I might phrase it like, "I don't give law enforcement discounts. 

If it were me, I would update my lease for the next renewal to include the following phrase under the maintenance provision:" The changing of light bulbs inside the rental unit is the responsibility of the tenant."