The deductible is $1,000, so it cost me at most a thousand dollars.Heard nothing for six months till the customer came into me office pleaded with me to help him calling the insurance company for him because his lawyer stopped taking his calls.

Either way, nothing you said so far is anything to feel guilty about over all.

Again, lots of pictures and videos (I, myself, am guilty of not taking enough).

Although they acknowledged that the fault wasn't mine, I was charged with being guilty by association!

I have also found that if the veteran goes to their regional center (if appraiser does not come up in value) and pleads their case of hardship and their situation, the VA will increase value.  

@Dmitriy P.  Lead

think we should just jack the rent to the current market levels which would be $300 to 400 higher than what they are currently paying, but I feel terribly guilty doing so since the tenants seem like good people without a ton of money and I don't want to turn their lives upside down. 

They begged and pleaded and said please take it (for free), we have PLENTY of leads coming our way, we don't need to deal with this...

And yes you should have a fee for a lease break, and should have done a complete walk-through before signing off.You could at least ask the old tenants to help you out and see if they feel guilty enough to do so.....

I estimate we spent a total of four hours on it for 12 properties.If this was your "short version" then I suspect you tend to write long and this is a bad thing (I used to be guilty).