I am the owner of DealMachine and take personal responsibility for making sure we communicate clearly and have issued a refund to you (the initial charge was April 2023 and it is 2025 now... sorry it took so long to see this).Direct mail is a hard cost, so when you send out direct mail, you get the first 20 free during the free trial. 

Should i speak with the alleged loud tenant or send communication out to all as a reminder?

Assuming you already paid for the first occurrence, if it happens again and the plumber doesn't find anything wrong then, yes, the tenant should be responsible for the invoice.Your PM should be setting those expectations when they communicate with your tenant."

In my experience, a successful BRRRR typically comes down to two main things: finding a good deal and managing an efficient renovation.

If you have clearly communicated your requirements to the prospect, then they are simply not adhering to them.

After years and years of being frustrated by how tough it is to find honest, communicative contractors, I decided to start a Handyman/contracting business.This is NOT a solicitation.My question is – What are Property Managers / STR Owners / Investors looking for when they need a handyman and how are they finding them?

That plus his willingness to communicate with anyone who asks him questions and his team are very  praiseworthy.

Here is how we usually handle situations like this: if a tenant communicates with us, we usually try to work something out with the tenant. 

Many lenders allow for low-down-payment options if the rental income covers the loan.You’re approaching this deal thoughtfully, but be sure to communicate the benefits of your offers clearly to overcome resistance from the seller's representative.

@Sonja RevellsThey usually communicate to the seller there are liens and their proceeds would be less because of the payoffs.