I don’t think it matters one way or the other just make sure they have some sort of online portal.

I have searched and filled out endless online forms only to have lenders offer me unsecured loans or other products, but not a heloc.  

No.But you do see their website online, right?

it is already the 6th day of the month, and most of our tenants made the on time rental payment on the 1st.we am copying our attorney soon and will report to the police department for lost $49,987.00 tenant rental income.So far we have called your customer services and online chat but nobody is answering.

I offer an online payment portal to submit rent payments via ACH or CC - they "couldn't figure out how to use it" so I set us up to accept Zelle payments.

There are mortgage recast calculators online or you can reach out to your lender.P+I payment will go from 2155 to ~1800 given the numbers you provided.

If the software is not simplifying your life or making you more accurate, you shouldn't use it.Software does have extremely helpful features like online payments, marketing syndication (click a button, and your property is advertised on multiple sites), electronic document review/signing, maintenance tracking, and owner reports.

Look up the default risk by credit score, this information is readily available online. 

You can also check their reviews online at Google, Facebook, or Yelp.

Was it via docusign or some other online signing platform?