So I'm understanding this correctly, did you do a cash out refi on your primary residence then took that money and paid off the rental in Dallas.

With a lease many times over time landlords are not formal and communication is oral, txt, email, etc.

I get it, and in those cases, Jason would be absolutely correct. 

I was very impressed with the communication and the easy process.

Some key qualities to look for include:- **Responsive communication**: A PM company that keeps you in the loop and addresses issues promptly- **Local expertise**: Knowledge of the Birmingham market and experience with Section 8 tenants.- **Proactive maintenance**: Regular inspections and quick resolution of maintenance issues to keep tenants happy and properties in good condition- **Transparent reporting**: Clear and detailed financial reports so you know exactly where your money is goingIf your current PM isn’t meeting these standards, it might be worth exploring other options.

Is that correct?

I agree with @Michael Smythe that you need a property manager that communicates well. 

I do have it correct outside, but when I run reports through Stessa, they aren't accurate.  

I stand corrected.

And it is unlikely you know the correct questions to ask.Drive over, knock on the door, and have a conversation.