However if you understand the process already and what you're trying to achieve and just looking for someone to do it for you, then I would search a bit more to price compare and then make your informed decision.

Experience depends on who you deal with - the cleaner the loan file and more organized your paperwork the smoother the process with any private lender.

- Are there other lenders you’d recommend for refinancing rental properties that might have a smoother process or better terms?

If you PM me I can get you in touch with a processing company with fair rates.

Was the process smooth, and did the property meet your expectations?

I am in the process of vetting property managers and they are int he running.

Inevitably there will be some "friction points" that you'll have to discuss/mediate, but ultimately if they are not willing to adopt a majority/all of your processes, then I think you mutually set up a date that works for them to move. e.g. 60 days, 90 days, etc...

Make sure you understand exactly what they want to see and when, all through the build process.

Became a real estate agent after I fell in love with home ownership processes and out of love with my 9-5.

Speaking of iteration, allow me to share with you the iterations and processes we go through in our Multi-unit Acquisition Program: After a client gets pre-approved for financing, we go through multiple deals to find the best ones that meet our metrics.