That's great that the bank who currently holds the note wants you on 20 year or 15 year amortization, they view you as a captive customer, they don't have to earn your business any more, as far as they are concerned. 

We have a lot of customers at the moment who are strongly considering lifting their homes.

And the only "client" reviews I've seen mention that their customer service is non responsive and difficult to get a hold of once you're purchased their services.

Luckily my customers were pretty loyal to me but you get the point. 

I know people that are really good at their trade (plumbing, cleaning, electrician, etc) but they don't have financial discipline, they don't know how to market, they suck at customer service, they don't use tools to their advantage, etc.Cody Sanchez (lady in the video) buys different types of businesses and makes them profitable by applying basic business disciplines.

I, like you run my firs duplex with the same culture of focusing on customer service.

Crypto is reaching a feverish level and they need new customers to feed the frenzy.

If you’re looking for speed, flexibility, and a customized solution for your investment, private money lending is a great choice, even if the interest rate is higher.

I've reached out to customer service and received little assistance.

My customer service rep is a flipper and I love that because he knows why I want to do what I want to do and can discuss the approaches with knowledge.So far, the experience has been positive.