Someone recommended a small lending company to get a mortgage for a buy and hold property.

Is there some reason that you or the company simply don't discuss what happened and use this as an opportunity to turn a negative post into a positive one for the company?  

I recently watched a video where Troy Kearns mentioned he could source a high-quality quartz slab for $100 from China, which got me thinking about exploring similar options.Has anyone here ever imported materials like hardwood floors, countertops, or tiles from China for a project?

With boundaries of course as @Adam Bartomeo expressed.

Plus, professional management companies often have tools and strategies to maximize occupancy and revenue, which can offset their fees.

Video walkthroughs, uploads of weekly pictures and videos each week.

No I would not go with a company charging that.

This is not the utility company's responsibility.Your lease should state the tenant is responsible for maintaining utilities.

Here's a video with some tips, but I recommend you watch several videos, read some blogs, and educate yourself on what to look for in a brokerage:

It seems that often when companies acquire large books of business in one shot there are growing pains and unfortunately those are felt at the client level.