Your PM is not communicating, and this is a legitimate concern.

Poor or No Communication PlatformsEffective co-living communication platforms are characterized by:1) usability2) accessibility3) commitment of involvementThis can be done through house email lists, whiteboard, group texts, etc.

Why are you communicating with the tenants if you have a property manager?

Unfortunately, we get too many calls from clients that got the run around, poor communication and service and/or were the victims of a "bait and switch". 

The gripe I hear with PMs is they don't communicate, don't vet/put in good tenants, and don't care about the owners.

am working with them now and had the first policy (with Spinnaker) cancelled for nonpayment/late payment so we rewrote another policy (with Millenial) and having the same payment problem again but at least they are communicating that cancellation is coming. they want me to pay by credit card over the phone so the payment wont be late and cancelled again. but when i go to mycoverageinfo.com to check on status it shows its been paid.

You can also check their reviews online at Google, Facebook, or Yelp.

I've worked with several loan servicers, and no matter who you use, it's not fun setting it up, but I've had easier success communicating with OnePoint.They have a login portal to track payments etc, like you mentioned. 

Send a notice: The landlord can post a notice in a visible place and send a notice by mail to the tenant's last known addressRemove belongings: The landlord can remove the tenant's belongings and store themRecover costs: The landlord can recover the costs of moving and storage from the tenantSell belongings: If the tenant doesn't claim their belongings, the landlord can sell them at a public sale(End)Please only communicate with the tenants - all of them - in written form only so it can be used in any collection/court engagement. 

i called a number I found on line and it was his personal number he said and he not working for Rad.