EVERYTHING is recorded, accessible by management.We do NOT allow our staff to use personal cell phones as can't track or record.

My cell phone is for the business, so we deduct it as a monthly expense.

That seems inconsistent.

The only monthly expense my business takes to run is my monthly cell phone bill for $27 per month. 

These lists will contain property details and the owners name(s), but will not include their contact info(cell phone, home phone, email).

Every month the one water bill comes in consistently $40 higher than the other unit.

Any house that sold for less than $50/sq ft, put "<$50/sq ft" in the cell in the group column in your spreadsheet, etc  All those houses will show up as the same color pins on the map. 

Create columns for Name, email, cell and even Street Address, City, State, Zip and then contact info: Last Contact, Relationship, Status.Then start calling these people.

Just make sure to scrutinize it for any underreported items or inconsistencies.- Set Conservative Estimates: For CapEx, maintenance, and make-ready costs, consider building in a buffer to account for unexpected expenses.

While they may answer their cell phone at all times of the day, most owners soon find out that the manager is spread too thin and constantly over-promises and under-delivers.At the other end of the spectrum there are owners who are too hadns off, leaving their PMC to try to figure out how much they can do without owner approval.