You can often get better rates with a national lender, but the customer service is non-existent, communication probably sucks, they may ask for the same documents multiple times, etc.

Quote from @Roni Williams: Their communication is non existent.

My business has access to AppFolio, but it doesn't seem to communicate with the STR side of things. 

Communication is key and transparency is something call centers do not offer.If you ever have any questions or want to network feel free to reach out or send me an email. 

Additionally, those forced to relocate due to the fires should update their address with the IRS to ensure they continue to receive relevant communications.

I agree with @Michael Smythe that you need a property manager that communicates well. 

He's GOATED when it comes to competitive loan terms, communication and knowledge!

Bit of a tricky situation here - my tenant has been paying rent on time. She is the first tenant in my brand new SFH in Katy Tx that i purchased in Nov 2023. I reached out to her about a month ago via text messages an...

Quote from @Mike Grudzien: Two thoughts:1) stay in your STR for a day or two and you'll discover things it needs or that would be nice to add2) use several touch-points to communicate with Travelers/Guests.

That plus his willingness to communicate with anyone who asks him questions and his team are very  praiseworthy.