See if they answer the phone. 

You can probably try this yourself with a letter or maybe even a phone call.If that doesn't work pay an attorney $400 to write a letter. 

Is it possible to have a phone conversation? 

In person is better than over the phone if possible, as I have been told by annoyed or lazy clerks "NO STR allowed" as that was the easy button to get me off the phone, or if they are anti STR. 

We're letting them come at us from all angles (phone, text, email, portal) but... it is 2025 and we do push the portal pretty hard. 

I take a picture of their driver's license.I ask for phone numbers that accept texts and any alternate land or business phone numbers.I ask for the names and birth dates of anyone under 18, and ask if there are any service / emotional support animals, together with their names and breeds.I also ask for personal references, previous landlord contact info (and length of time there), employer contact info (and how long there, together with earnings), as well as the name and contact information for their manager / boss.

These lists will contain property details and the owners name(s), but will not include their contact info(cell phone, home phone, email).

Some similar phone numbers and such to other short term companies that other people said were scams.

Can you spend money on a CRM, automations, VA calling service, a VOIP phone system, etc?

Don't cheap out on this, and don't try to take photos with your cell phone.