From there, I would like to consider a 1031 exchange in the future to acquire more units.My current property management company suggested that they could handle a mid sized apartment building but I would absolutely not consider them for it as I believe they have overextended themselves and communication is lacking.

Streamline your communication process to secure quality tenants.Focus on QualityThe condition of your property matters more now than ever.

You can often get better rates with a national lender, but the customer service is non-existent, communication probably sucks, they may ask for the same documents multiple times, etc.

It took more time and back and forth communication than was needed, and compared poorly with other refinancings we have gone through.

So, communication and assignment issues, as well as not being able to explain the maintenance issues and the required work.3) Proper documentation and quality of work issues.

My business has access to AppFolio, but it doesn't seem to communicate with the STR side of things. 

Communication is key and transparency is something call centers do not offer.If you ever have any questions or want to network feel free to reach out or send me an email. 

Quote from @Roni Williams: Their communication is non existent.

Additionally, those forced to relocate due to the fires should update their address with the IRS to ensure they continue to receive relevant communications.

He's GOATED when it comes to competitive loan terms, communication and knowledge!