I have purchased many homes in the past as personal residences and always with the help of an agent.  

Most DSCR lenders actually prefer you to own the property in an LLC, although some do allow you to close in a personal name.

From what I have researched they seem legitimate but the person I am working with is flakey, takes forever to answer questions so I thought I would see if anyone else had experience with this lender.  

While an LLC can offer liability protection and tax benefits, it’s not essential for a single property—personal liability insurance and an umbrella policy may suffice for now.

I am personally working with about 15.

All 17 or however many sellers want to sell, and we've agreed on terms for seller financing, but the problem is no one cannot get in touch with the last reminding person.

If @Drew Sygit doesn't have a local person for you, I have CFO clients in KC, MO that have used this firm: https://propertyvaluationservices.net/services/protest-taxes...

I personally am not investing at the moment. 

I have a friend that owns over 60 rentals in his personal name and he's never been sued.

I do not know how they are handling new customers verse the Midland existing customers.Regarding the customer service it seems the people I dealt with are still employed and only my "personal rep" as it were, was promoted and another took her place.