Tenant acknowledges the premises are designated as smoke-free and agrees not to smoke and will not allow any of their family or guests to smoke on the premises, either inside the unit or outside on adjoining grounds.Tenant agrees to abide by this no-smoking policy.This includes smoking tobacco, marijuana, any other substance and/or vaping chemicals.

By this I mean, I wouldn’t offer condolences or even acknowledge that you know anything unless she expressly says something.

When the tenants demanded return of their deposit, I immediately acknowledged my mistake and returned the deposit.This does not change the fact that they are responsible for these damages. 

I am making a list of "Safety rules" for tenants to get their acknowledgment via DocuSign  before the winter :)))

I am aware I can pay myself whatever I choose but...I am refining my 'systems' and would like to acknowledge my hardwork etc in order to keep growing and stay motivated. 

If you believe you are offering a valuable service to society and should receive acknowledgement for that service you better shake your head, you are wrong.

Save that text message or email to the previous tenant, especially if they acknowledge they received the message.I would also take a precautionary measure to photograph where the vehicle is located and photograph the condition it is in prior to the tow.

Minimal encouragers - yes, OK, Uh Huh, I see Mirroring - listen and repeat back what the other person has said Labeling - give the other persons feelings a name and identify with how they feel It/you seems/sounds/looks like Paraphrase - repeat back to them what they said in their own words Summarize- combination of rearticulating the meaning of what is said plus the acknowledgement of emotions underlying that meaning = paraphrasing+labeling Applying deferenceGeneral Negotiation is about letting the other side get what you want Yes is nothing without how How am I supposed to do that?

If that didn't work, I would try email or text and request they acknowledge receipt.

When a contractor "screws you over" usually it's because he bit off more than he could chew and is too prideful to acknowledge it and also isn't good with managing money to be able to eat the cost.