They are connected to your account but never actually see or have access to your sensitive banking info.Hope this helps!

At the very least, give owners the option of removing sensitive info offline from public view.

That is one theme-- the local impacts are key, some areas are more or less sensitive based on factors like the local economy and job market.Probably the biggest impact for me was being able to find my first multifamily (4 plex) at a sufficient discount to pencil out well. 

A really helpful tool to choose your optimal amount of leverage is a sensitivity analysis, which will weigh how much leverage you use (0%, 10%... 90%) relative to adjusting 1 other item at a time, such as appreciation or rent growth rate etc...  

When I contacted them (pretending to be a prospective tenant) they went through this whole spiel trying to collect sensitive information.

As stated above, make sure you are very careful with an environmentally-sensitive-use property.

And of course as @Joel Owens indicated cap rates are pretty sensitive to quality of tenant and lease. 

I'm sure he's just having a bad day...or I'm overly sensitive.

It is legal but a pretty sensitive issue for the existing bank.Search around on BP for a lot more discussion of either of these methods.

Next, it's often challenging to provide quality services to overly price sensitive consumers - that's just fact.