Insurance companies want to fix it the cheapest way possible, and their goal is to minimize out-of-pocket expenses like this one.  

Call a different number you found online associated with the same company, etc. 

Be sure to follow all formalities, such as sending via certified mail if required.Transfer Rent Payments: Notify tenants in writing that rent payments should be made to the new property management company moving forward.

I was referred to them from a turnkey company. 

It might have been bound but many insurance companies have put those new policies on hold if the purchase has not happened due to the disaster and letting the mortgagee(lender) know that the policy is on hold.

Hello Mike, Syracuse and surrounding area is benefitting from an influx of tech companies and a huge chip manufacturing company, Micron, which is building a $100 billion fab over the next 20 years. 

Only company I'll be using

if anything then I would set a flat fee to pay them for their service and then if you do find a property that offers buyers agents money, in which almost all I have seen still do...then I would have the title company back out the amount you decided on and the agent gets the remainder of the amount of commission that's left over. 

It is normally not a good sign if a company has to change their name.

If you PM me I can get you in touch with a processing company with fair rates.