They offer interest-only loans, don't charge for appraisals unless the deal actually closes, and have great customer service (they actually close on time unlike some of the lenders my clients have chosen against my advice over the years who ask for my time for underwriting the day before closing).

Quote from @Stephen Hood: I have a property that I want to move into and  purchase but am running into a challenge with the offer being contingent on selling our current property.

And the only "client" reviews I've seen mention that their customer service is non responsive and difficult to get a hold of once you're purchased their services.

To lump in bitcoin as cause for that would be the same as lumping in the average bank customers cash deposit when certain banks launder money.

Luckily my customers were pretty loyal to me but you get the point. 

I know people that are really good at their trade (plumbing, cleaning, electrician, etc) but they don't have financial discipline, they don't know how to market, they suck at customer service, they don't use tools to their advantage, etc.Cody Sanchez (lady in the video) buys different types of businesses and makes them profitable by applying basic business disciplines.

I, like you run my firs duplex with the same culture of focusing on customer service.

If you’re looking for speed, flexibility, and a customized solution for your investment, private money lending is a great choice, even if the interest rate is higher.

I've reached out to customer service and received little assistance.

Crypto is reaching a feverish level and they need new customers to feed the frenzy.