I just don't understand what happened here.Your PM could do a better job by requiring the tenant to take pictures or video so they understand the issue and can share that information with the plumber.

A video is best for this.

You don't have pics or video of the completed job?

Set up a clear scope of work and schedule regular video check-ins with photo updates.

Any resources or videos (outside of youtube) would be greatly appreciated. 

Study and read your local lease templateRead, read, read.Watch youtube videos online of some basic building and construction.

Think Realty Radio: Hosted by Abhi Goldhar, this podcast educates and coaches real estate investors through audio and video content.3.

When I got started I had a carlton  sheets video who used to come on late nights with his informercial and my best friend who purchased a property 5 months before I did😂.

Check out this video that might help you.

I heard a guy on Bigger Pockets video give a formula to use to consider if you should sell: If your equity is more than 7 years of cash flow, then you may want to consider selling to get your equity out.