They were referrals and the business started to grow simply because I had a competent team that was responsive and looked out for the owners' best interests.

Landlord will promptly respond to Tenant request for repairs but will not be monetarily responsible for tenant disruptions or inconveniences during habitable times of repairs or tenant/guest injuries incurred in or around obvious areas of maintenance, repairs, or construction.We are more converned about them expecting us to pay for their losses rather than getting recouped for damages to our property. 

And, the longer you wait to act, the longer the squatter stays - and even gains some legal protections to stay while your waiting on a slow court system to act on an eviction. 

I understand your response now thank you 

@Michael Dumler, Thanks for the response.

for one tenant it says that the landlord is responsible for utilities, and for the other tenant it says that the tenant is responsible for utilities.

Some "go with their gut" which is a bad way to measure someone's financial responsibility.

Would you say Cleveland is more of a long-term play with steady and slow growth? 

Some may want to leave without the responsibility of cleaning.

Quote from @Peter Fife: @Chris Seveney - thanks for the response and unsure why the pict is so small.