Quote from @Scott Mac: Can the staff force you to do that or hold you up in some way?

Yes, they will do many things better than you, but some things it's not possible for them to be as attentive and quick responding as you.Also, no one's perfect, so keep tabs on them in general.Regarding holding or selling: why did you buy this in the first place?

Legal Entity Considerations: Should I hold my rental properties in an LLC or trust for liability and tax benefits, or does it not make a difference for me?

This should be able to be linked to a holding outside of Spain to transfer e.g. dividends, however, keep in mind that other countries will ask you to have substance there for them to approve the holding.

There will be many situations where you can help a homeowner save their home -  however, in other situations they just want to sell quickly which provides a wholesale, fix/flip, buy/hold opportunity for you. 

And the pattern of no response to emails is back again.This repeating pattern makes us regret the descision of investing with them.

This also only works for cash buyers willing to buy and hold. 

Investment Info:Single-family residence buy & hold investment.

It might have been bound but many insurance companies have put those new policies on hold if the purchase has not happened due to the disaster and letting the mortgagee(lender) know that the policy is on hold.

My feedback based on what I would do is hold the house.