I like new construction since there isn't any deferred maintenance and the properties should be relatively maintenance free for the first couple years (although it's good to include maintenance/repairs in your pro forma and maintain reserves just in case). 

No one's perfect and honest mistakes happen and a PMC often needs guidance as to what level an owners wants to maintain their property.Wasn't trying to solicit your business,so I'll respond via DM about the rest of your questions:)

After the meeting there was no action plan other than doing a cost segregation study on the properties we had.

It sounds like you’re handling things well by setting up systems early.For this tenant, a calm and professional response is best to maintain a good relationship while reinforcing your policies.

This approach ensures that we have the ability to appropriately maintain a community, ensuring its long-term viability.

Lost time-  you don’t find this out till your Geometra does his study.     2.  

Here is a mistake / aha moment: cost segregation studies are worth it, even for a portfolio of  smaller properties!

Make sure the exterior of your property looks inviting and well-maintained.

Focus on undervalued properties, prioritize high-ROI renovations, and refinance to pull equity for future deals while maintaining 20-25% equity.

Far different from buying and "maintaining" a property in hopes they market forces improve the value.It's the same as purchasing a stock after analyzing that market and charts.The other factor is inflation, the other thing we have no control over.