Many commercial leases have custom clauses. 

Some of your requests may fall outside this manager’s standard practices, and customizing services for each client isn’t practical for most PMs.

We got a bit delayed in the permitting process...We had to get a geotechnical report done due to a slope on the back side of the property, but are now back in process again.

If you did a full repipe and gutted the entire property then I assume (in all that means) that there were permits pulled and this should have been caught when the inspector did their rough in walk through or atleast the final occupancy inspection. 

People staying for 30-90 days are a completely different customers than someone in a years lease. 

I got a call earlier this week from a customer I installed a deck for back in 2002 .

Duplex have different zoning that may permit additional units.

Since MTR is similar to both in different ways, you'll need a custom tech stack to cover all your needs. 

I once ran across a hot tub where the customer mentioned it tingled when they were getting in it .

I would mention to Tenant B that I was visiting Tenant A and smelled what seemed like marijuana smoke coming from their side and remind them there is no smoking permitted inside the house.