Also if someone wants to do something custom/unique, they may not be able to with the passive investment.

And the only "client" reviews I've seen mention that their customer service is non responsive and difficult to get a hold of once you're purchased their services.

I worked for a big time syndicator in the late 80s and they had 5000 plus investors and customer care was always challenge with no many investors.

Luckily my customers were pretty loyal to me but you get the point. 

They offer interest-only loans, don't charge for appraisals unless the deal actually closes, and have great customer service (they actually close on time unlike some of the lenders my clients have chosen against my advice over the years who ask for my time for underwriting the day before closing).

I know people that are really good at their trade (plumbing, cleaning, electrician, etc) but they don't have financial discipline, they don't know how to market, they suck at customer service, they don't use tools to their advantage, etc.Cody Sanchez (lady in the video) buys different types of businesses and makes them profitable by applying basic business disciplines.

Yes, custom for OJ.

If you’re looking for speed, flexibility, and a customized solution for your investment, private money lending is a great choice, even if the interest rate is higher.

I've reached out to customer service and received little assistance.

As long as you have some residential areas where RVs and Boats are a pain to park or not allowed at all you will have customers.