Just make sure whomever you work with is halfway competent and communicates well, the latter is the most important.

A certified letter is good because they sign for it, acknowledging receipt, any other forms of written communication you can get to document that they were notified of the hazard probably also helps. 

Neither unit has paid rent and has blocked us from communications.

This frees you to focus on higher-value tasks like growing your portfolio, owner communication, and big-picture strategy.2.Adopt a Portfolio Management Structure: Early on, I ran a departmental structure (separate teams for maintenance, leasing, collections, etc.), and it caused inefficiencies and communication breakdowns.

I would keep and organize all of your communication around this issue, including gathering pictures of the unit and the area in question that was repaired.

Communicate with your lender if cash flow is tight.

I know that in written communication, concepts can sometimes be interpreted differently than originally intended.

Just communicate this with your new tenants and you’ll be fine.

Communicating the Policy: Make the policy highly visible, especially to new members who may not be familiar with the forum's culture.Escalation Process: Consider a warning system before issuing a bill.

Based on the quality of the video, their ability to adjust based on our request and overall communication styles we picked 2.