Yes, they do nickel and dime some but the are competent and communicative.

I was very impressed with the communication and the easy process.

I’ve also learned the hard way that good communication with your team and third parties is just as important as organization.

If you have clearly communicated your requirements to the prospect, then they are simply not adhering to them.

We have one as a rental and have long term tenants there who are great and we have good communication in both directions.

Assuming you already paid for the first occurrence, if it happens again and the plumber doesn't find anything wrong then, yes, the tenant should be responsible for the invoice.Your PM should be setting those expectations when they communicate with your tenant."

Are they good communicators?

Hello all, I've actually communicated with both Josh and Larry since the new year as Josh was out of the country for a family-related event and Larry was unfortunately in the hospital.

I must have told my Roofstock agent at least 5 times that I would credit EVERYTHING the buyer wanted....it was still never communicated to the buyer. 

Based on the excessive amount of hours spent and the lack of prior authorization as agreed upon and taking into account our prior communications regarding minimum acceptable owner distributions, I must insist at least the labor portion of the repairs be refunded.