Larger operators will get dozens of reviews per month and many more touchpoints in direct communications.Do any of y'all use a vendor, team member, or software to analyze these interactions for insights into areas of opportunity to improve guest experience?

Thanks again and I look forward to interacting with many of you!

You can learn what you need to know through self study, listening to podcasts, and interacting in forums.

Extraordinary group of highly motivated investors.

as well as interacting until the appointment is scheduled and confirmed.

I suggest you come up with a checklist of all the things/interactions that you expect to happen and then come up with a plan on how to handle it. 

I guess I am in the wrong so my bad on this.Perhaps I am coming from a perspective of a conventional strategy where banks  barely interact with their borrowers and treat them like a statistic on their Excel spreadsheet - again my bad on this.

I just want it to be interactive. 

In our last conversation with him, Ryan accused one of us of "nickel-and-diming" him when we questioned the charges for tasks he had volunteered to complete outside the scope of the project, falsely stated that we had delayed the project for weeks by not signing paperwork, and refused to discuss or even acknowledge the extraordinary delay in completing the project and its impact on us.

Again, the BiggerPockets store has some books on this topic, or you can learn about it by watching podcasts, reading blogs, and interacting on the forum.