The 15% return is in paper and not sustainable. 

Their customer relations person quit and you can NEVER talk to someone in person.  

I'd lower the price slightly below your competition and get real reviews.Be customer focused.

Did the customer doors also. 

So far, I've rated Evergreen and FCI lowest based on a number of reviews on different platforms that have consistent negative reviews mentioning certain specific issues that I find concerning (this is after accounting for the inevitable disgruntled customer/borrower who gets unjustifiably upset).Are you able to share any of your information?  

People staying for 30-90 days are a completely different customers than someone in a years lease. 

They now use "Dave" to handle customer inquiries efficiently and promptly. 

While this may be risky in other ways, you'd be able to continue to grow your portfolio without taking as much equity from your income producing properties and possibly sustain your continued cash flow with them. 

That was enlightening information as his customer relations department has refused to provide any yardstick or timeline on redemption progress. 

Investment also spiked in Class A Short-Term Rentals (STR) and investors started paying higher and higher prices based upon anticipated STR rental rates, that exceeded sustainability based upon Long-Term Rental rates (LTR).