The customer service/property management hasn't been as proactive as I thought it would be.

In the meantime, enjoy the free energy they provide?

These are entirely relationship-based and do take time and energy to cultivate but are very lucrative once you cultivate them.

Will look to refi next year and get all our cash back (have 1 year left on generous seller financing)Failure: still battling a tenant eviction industrial property, costing me money (I can afford) but time and my energy (not a great use)A ha moment: just to focus on higher equity slugs into fewer deals, the law firm is #1 for me2025 goal: complete exit, closing Jan 9, keep making offers, grow the law firm with less billables

Many commercial leases have custom clauses. 

My personal relationship with D32 and its owners have been demanded by the delays caused  to buyers.4, Updates, I have been providing updates at my own financial and cost and maintained all clients communications, phone calls and customer service.

It will cost the seller more time and energy to sue you than collect on the EMD.  

And a general contractor would NEVER sign a customers contract 

Do they include energy tax benefits within their study?

I'd lower the price slightly below your competition and get real reviews.Be customer focused.