If this is how they are treating a potential investor/customer who will bring them money, I wonder how they are going to treat existing investors who already have their capital tied up with Sunrise.Hope I am the last one!  

If you have a D property in an A neighborhood, then it's likely vacant and ripe for rehab, or already purchased and awaiting permits for rehab (or tear down).

Ultimately it was the customer service and poor quality of my post cards that caused me to leave.

I went to go to customer service and the whole website was gone and the company had disappeared taking my money and countless other people’s money with it.

@Ryan Vienneau I'm a Buildium customer too, and it blows my mind they don't have credit card tracking in 2017.

Probably to protect their trust of their customers, and hope that we keep coming back, year after year.So today, I went back to my old business model:  A fair price for my properties. 

I will assume positive intent here that this is not the experience you intend for your customers.

However, I will always contact the owner as soon as time permits.

They changed their policy promptly.It seems to me that some companies could use this as a tactic to scare customers from discussing what they feel to be their version of events. 

@John Voychick I'm so sorry to hear about your experience, it really pains me to hear about people getting subpar treatment and customer service I always listen to people's experiences to make sure that I can prevent these kinds of things from happening to my clients.