Would like to know what it is called and if you could list some resources to learn it that would be great. 

Knowing what you are capable of and/or having proper resources can lead to great deals in any market.   

Make use of its features like online rent collection, maintenance requests, and tenant screening.Local Resources: Consider joining the Central Indiana Real Estate Investors Association (CIREIA).

A non-franchised Broker with six agents won't have professional training and resources, so a new agent won't be trained as well and will struggle to get started. 

So for example, let's say a friend of mine wants to get involved in real estate but doesn't have the time, knowledge, experience, or resources to do it very well.

Would you like recommendations on resources or contracts?

To scale, replicate this winning formula in similar markets, optimize operations for Section 8 tenants, and consider networking with like-minded investors to uncover new opportunities and partnerships.

I would look for a professional company like Rentwerx.Here's an eviction resource: https://guides.sll.texas.gov/landlord-tenant-law/about-evict...

Any must-have tools or resources?

Hey Scott,Let me know if I can be a resource for you here in Cincinnati!