Once you have a handle on that then you can decide from that point. 

- Why would you expect a well-run, profitable PMC to work for free handling maintenance? 

Hi Curt, Yes we handle all of Hudson, Bergen and Essex counties, NYC and beyond.

I find condos/townhomes to be easier to manage out of state because the HOA handles a lot of the maintenance, just be aware of condo fees and find a place that is reasonable like $300-400/mo or less if you are lucky.

Regular lockAdvantage is price is cheap.Main disadvantage is that you need to have many keys to handle.

Handle a few properties for other owners, minor repairs, find new tenants, and rake in 10% .

Curious if they named that company as they were the servicing company - so they were the ones who would be handling payoffs.... 

@Dustin Horner you should be contracting maintenance work and creating a preferred list of vendors as @Phillip Austin has recommended.The first person you hire to help you should be to handle what you LEAST like to do yourself or has the greatest time savings for you!

How would you handle deductions for a long-term tenant like this?

These resources will teach you how to handle the various tenant problems you are guaranteed to face if you invest in real estate.