In the secondary/Investment mortgage industry there are people who conduct themselves with honesty, respect, and courteousness and there's other that do not.A bad experience using Private Money is more about your contact at the lender, and not the PM industry itself.

Honesty, knowledge, responsiveness, being polite and courteous. 

Applicant should be a courteous person who is generally clean and well kept in appearance, and demonstrates honesty, reliability, and follow through during the application process.I don't rent to rude people.

I respond promptly , respectfully and treat my tenants courteously. 

Courteously reply to them, but keep your reply simple and stick to the facts.

As mentioned in the above post, it is a nice, courteous , thing to do for a new tenant. 

That’s courteous and gracious of you but you opened Pandora’s box ..If there’s a leak or some issue with the appliances guess who they will call from now on ?

Be firm and fair in your tenant interactions, screen well, have a clear and comprehensive rental agreement, take swift action if a tenant does not comply with the terms of the rental agreement, know landlord-tenant law better than your tenants, take reasonable precautions, have sufficient insurance, have a good professional team which includes an attorney, maintain good business practices, respond to tenant needs in a timely manner, be respectful and courteous, be a community player, and landlord with integrity. 

While yes, some agents are not the most courteous but the reason that you may have gotten that answer for a couple reasons.

Evidence suggesting a courteous person who is generally clean and well kept in appearance, and demonstrates truthfulness, reliability and follow through on and during the application process.In <CITY>, occupancy limits have been established per unit size.