Can anyone suggest and agent or property manager that can help me with this?

It sounds like you had a terrible manager.

We own the listing and self manage.

Investing in real estate in actually starting, managing, and marketing a company. 

You may want to make an introduction between your CPA to those 2 colleagues.The CPA can go over their services and pricing to your colleagues.I partner with many people on real estate deals - It never gets to a discussion on whether they do their own tax return or hire a professional.If a partner mentions he will provide capital - does he provide the capital on a timely manner.If a partner mentions he will find deals - does he find many deals and provide an analysisIf a partner mentions he will manage a property - does he manage the property well(find tenants, collect rent, communicate with contractors, etc)

Even though I wasn't a good asset manager, I made money on my properties. 

Step 3- hire property manager to manage/look for rentersStep 4- look to refiance out of the hard money loan(how long after having a renter in can we refiance?)

Looks like most every other all in one management tool.

Ive been using the same for many years now and its my foundation for operations, follow-up, workflow management and communications. 

I am currently living out of state so I have hired a property management company to handle this task, however, my home is still sitting vacant with very few prospective tenants.